Responsible Gaming at wonbd

At wonbd, responsible gaming is not simply a box to check — it is a commitment we take seriously every single day. We believe that every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Rajshahi, or Cox's Bazar, deserves to enjoy cricket betting, live casino, and slots in a safe, fair, and supportive environment. Gambling carries real financial risk, and we never encourage any player to wager money they cannot afford to lose.

wonbd actively promotes responsible play through a full suite of player-protection tools, available free of charge to all registered accounts. We do not sell your gaming history to advertisers, and we never use dark patterns to encourage you to play beyond your limits. If gambling stops being fun, we want to be the first to help you take a step back.

To activate any of these tools, log in to your wonbd account and visit the Responsible Gaming section under your profile settings. You can also request activation by emailing [email protected]. All protection tools are free and take effect immediately when activated. Increases to deposit limits or removal of self-exclusion are subject to a mandatory waiting period to protect your wellbeing.

Problem gambling can affect anyone, regardless of income or background. Spotting the warning signs early is the most important step towards regaining control. If any of the following apply to you or someone you care about, please consider reaching out for support today.

If you recognise two or more of these signs, we strongly encourage you to use wonbd's self-exclusion or time-out tools straight away, and to speak with a trusted person or professional support service. Reaching out for help is always the right decision.

These practical guidelines help you maintain a healthy relationship with gambling, whether you are a first-time player or a regular at wonbd.

Self-exclusion is a formal agreement between you and wonbd that restricts your access to the platform for a set period. It is one of the most effective responsible gaming tools available, and wonbd processes all self-exclusion requests with complete confidentiality and care.

wonbd offers self-exclusion periods of 6 months, 1 year, 2 years, or indefinite (permanent) exclusion. During an active self-exclusion, your account is fully suspended: you cannot log in, make a deposit via bKash, Nagad, Rocket, or Upay, or place any bet. Any pending bonus offers will also be cancelled. wonbd will take reasonable steps to ensure you are not targeted with marketing messages while excluded.

To request self-exclusion, email [email protected] with the subject line Self-Exclusion Request. Our team will process your request within 24 hours Bangladesh Standard Time (BST, UTC+6). Once active, self-exclusion cannot be reversed until the agreed period ends. This delay is intentional — it gives you protected time to focus on your wellbeing without the temptation to reverse the decision impulsively.

wonbd's deposit limit tool lets you cap the total amount deposited into your account over any daily, weekly, or monthly period. The cap applies across all supported payment methods, including bKash, Nagad, Rocket, and Upay. Once you reach your limit, no further deposits are accepted until the period resets — keeping your gambling spend firmly within the budget you set for yourself.

Lowering your deposit limit takes effect immediately. Increasing a limit or removing it entirely is subject to a mandatory 7-day cooling-off period before the change activates. This built-in delay prevents in-session impulse decisions from undermining your long-term budget goals. To set or change your deposit limit, visit your account settings on wonbd or contact [email protected].

If you feel that gambling is causing problems in your finances, relationships, or emotional wellbeing, please do not hesitate to reach out. wonbd's customer support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled with complete confidentiality and compassion — there is no judgment here, only support.

Remember: asking for help takes courage, and it is always the right decision. wonbd will never penalise you for using responsible gaming tools or for contacting our support team. Your wellbeing comes first, always. Gambling is meant to be a leisure activity — the moment it stops feeling enjoyable, it is time to take a break and talk to someone you trust.