wonbd Privacy Policy – How We Protect Your Data

wonbd collects personal information from you in the following ways: directly when you provide it to us during registration or while using the platform; automatically when you interact with our website; and from third parties (such as payment providers and identity verification services) where permitted by law. The categories of personal information we collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents submitted during KYC verification.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: payment method details (bKash number, Nagad number, bank account details), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, operating system, browser type, session duration, pages visited, and geolocation data.
• Gaming and behavioural information: game history, betting patterns, bonus usage, session activity logs, and responsible gaming tool settings.

You are not obligated to provide all requested information, but failure to provide information that is required for KYC verification, account security, or legal compliance may limit your ability to use certain features of the wonbd platform, including the ability to make deposits or withdrawals.

wonbd uses the personal information we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, maintain your player profile, and provide you with access to the wonbd platform and its services.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to detect and prevent fraudulent transactions; and to comply with anti-money laundering (AML) obligations.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Platform improvement and analytics: to understand how players use wonbd, to identify technical issues, to optimise platform performance, and to improve the overall user experience.
• Responsible gaming: to monitor player behaviour for indicators of problem gambling, to enforce self-exclusion requests, to apply deposit limits, and to contact players who may need responsible gaming support.

wonbd processes your personal information on the following legal grounds:

• Contractual necessity: processing is required to fulfil the contract between you and wonbd (i.e., to provide the services you have signed up for, including account registration, gaming access, and payment processing).
• Legal obligation: processing is necessary for wonbd to comply with applicable laws and regulations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: processing is carried out for wonbd's legitimate business interests, including fraud prevention, platform security, and service optimisation, provided these interests do not override your fundamental rights.
• Consent: where you have provided express consent to a specific processing activity, such as receiving marketing communications. You may withdraw your consent at any time by contacting [email protected].

wonbd does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your personal information in the following limited circumstances:

• Service providers: we share information with trusted third-party service providers who assist us in operating the wonbd platform, including payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, fraud detection services, and cloud hosting infrastructure. These providers are contractually bound to process data only in accordance with our instructions and this Policy.
• Legal and regulatory authorities: we may disclose personal information to law enforcement agencies, regulatory bodies, or government authorities when required to do so by applicable law or legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of wonbd, our players, or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of wonbd's business assets, your personal information may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.
• With your consent: where you have explicitly consented to the sharing of your personal information for a specific purpose not described above.

wonbd requires all third-party service providers to implement appropriate technical and organisational measures to protect the personal information they process on our behalf. We do not permit third-party providers to use your data for their own purposes beyond the scope of the services they provide to wonbd.

wonbd implements a comprehensive set of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the wonbd platform; encrypted storage of sensitive personal and financial data; strict access controls ensuring that only authorised wonbd personnel can access player data; regular security audits and penetration testing; and real-time fraud monitoring systems that operate continuously across all transactions.

Despite these measures, no method of electronic transmission or storage is 100% secure. wonbd cannot guarantee the absolute security of your personal information. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, wonbd will notify affected players in accordance with applicable law. If you believe your wonbd account has been compromised, please contact us immediately at [email protected].

wonbd uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, and improve the player experience. We use the following categories of cookies:

• Essential cookies: necessary for the basic operation of the wonbd platform, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytical cookies: used to collect anonymous data about how players navigate and use wonbd, helping us identify technical issues and improve platform performance. Data collected via analytical cookies is aggregated and does not identify individual players.
• Preference cookies: used to remember your platform settings, language preferences, and display options so that your experience is consistent each time you visit wonbd.

wonbd does not use third-party advertising cookies or tracking pixels from social media networks. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the wonbd platform and prevent you from accessing certain features.

wonbd retains your personal information for as long as your player account is active and for a period of time thereafter as required by applicable law or as necessary for the purposes described in this Policy. In general, wonbd retains account data, transaction records, and KYC documentation for a minimum of five years following account closure, in order to comply with anti-money laundering regulations and other applicable legal obligations. Gaming history and session logs may be retained for a shorter period unless required for ongoing dispute resolution or regulatory investigation.

When personal information is no longer required for the purposes for which it was collected and retention is no longer legally mandated, wonbd will securely delete or anonymise that information. If you wish to request early deletion of your personal data, you may do so by contacting [email protected]. Please note that we may not be able to delete all data where retention is required by law.

Subject to applicable law, you have the following rights with respect to the personal information wonbd holds about you:

• Right of access: you have the right to request a copy of the personal information wonbd holds about you, along with information about how that data is used and shared.
• Right to rectification: you have the right to request that wonbd correct any inaccurate or incomplete personal information held about you.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
• Right to restriction of processing: you have the right to request that wonbd restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on wonbd's legitimate interests, including direct marketing communications.

To exercise any of the above rights, please submit a written request to [email protected]. wonbd will respond to all data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before processing a data rights request. wonbd will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied.

wonbd is strictly an adult platform. Access to and use of the wonbd platform is permitted only for individuals who are 21 years of age or older. wonbd does not knowingly collect, store, or process personal information from individuals under the age of 21. If wonbd becomes aware that personal information has been collected from a person under 21, that information will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an account with wonbd or has provided personal information to wonbd, please contact us immediately at [email protected] so that we can take appropriate action.

wonbd reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, wonbd will take reasonable steps to notify registered players, which may include a notice on the platform or an email to the address associated with your account. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the wonbd platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way wonbd handles your personal data, please contact the wonbd support team. Our team is available 24 hours a day, 7 days a week. You may reach us by email at [email protected]. This email address is provided as plain text only and is not a clickable link. wonbd aims to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).